Remember help files. It’s funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they’re also designed to solve problems. Inside a help file, look for a section called, “Troubleshooting” (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you’re using.

Product websites. If you’re having a problem with a piece of software or with a hardware part, try the website of that software’s or hardware’s manufacturer. Most (if not all) manufacturer’s reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft’s help desk is good example.

Fan sites. Fan sites probably isn’t a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We’ve called them “fan sites” because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn’t have some of the wonderful workarounds and unique problem solving techniques that we have today.

Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you’re working with a team of experienced people.

Support Lines. Another source for help that we shouldn’t forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you’re having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).

PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren’t experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.

Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don’t recommend that you make this your first pit stop when you experience a problem, but we don’t recommend that you rule this option out altogether either. Computer salespersons are hired for a reason – and that’s their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.